Stripe Payments • Money-Back Guarantee

Return & Refund Policy

We want you to present an unforgettable custom music gift with 100% confidence. Here is how our refund and return process works.

Last Updated: July 23, 2026 • Estimated Read: 5 min •

100% Satisfaction Guarantee

At MelodyGift Studio (operated by Melody Gift Ltd., Bulgaria), we are committed to helping you create an unforgettable musical gift. We understand that musical preference is deeply personal. If your generated custom song does not meet your expectations, we stand behind our studio guarantee.

Digital Products Policy (14-Day Window)

Our core products ($19 Full Studio Master unlock, private web gift URLs, PDF lyrics cards, and digital photo slideshows) are 100% digital products delivered instantly online.

14-Day Refund Terms for Digital Purchases:

You may request a 100% full refund within 14 calendar days from the original date of purchase via Stripe, provided that:

The full 320kbps MP3 audio master file has not been downloaded to your device.
You contact studio support at support@melody.gift within the 14-day window with your order details.

Note: Free preview demos (~30 seconds) carry $0 cost and require no credit card.

Free Audio Re-Generations & Revisions

Before issuing a refund, our studio offers complimentary song re-generations! If you love the lyrics but want to adjust the musical genre (e.g. switching from Acoustic Folk to Pop/Rock or R&B), simply contact support. We will re-render alternative style variations at no extra cost.

Physical Keepsakes & Printed Merchandise

If you order physical print add-ons (such as custom lyrics wall posters, physical vinyl keepsakes, or framed prints), please note that these items are custom-manufactured specifically for your order.

Physical Items Exception: Due to the customized print-on-demand nature of physical keepsakes, refunds or returns are not accepted once the item has entered production or shipped, unless the physical item arrives damaged, defective, or misprinted. In case of damage during transit, we will immediately send a replacement at no extra charge.

How to Request a Refund

To request a refund or revision, follow these simple steps:

Send an email to support@melody.gift from the email address associated with your purchase.

Include your Order ID (found in your Stripe receipt email) and the recipient's name.

Briefly state your reason for the request (or let us know if you'd prefer a free genre re-generation instead).

Stripe Payment Processing & Timelines

Once your refund is approved by our studio team, the transaction will be submitted immediately back to Stripe.

Posting Timeline:

Refunds typically take 5 to 10 business days to credit back to your original payment card, depending on your card issuer or banking institution.

Chargebacks & Customer Support

We are dedicated to resolving any issue promptly. We kindly ask that you contact our team at support@melody.gift prior to initiating a chargeback with your bank, as we can issue instant direct refunds much faster without unnecessary processing delays.